Service desk employee.

We are a team consisting of around 50 colleagues who work hard every day to provide our patients with the right information. What is our winning formula? Our forward-looking vision combined with our down-to-earth Twente pragmatism. No two days are the same, ranging from chaotic mornings and serious afternoons to sociable moments together.

what your role as a service desk employee looks like.

Every day, you and your colleagues handle a considerable flow of e-mails and phone calls. You will help schedule appointments with our therapists and answer questions our patients ask. To provide the best possible service to patients, you will mainly be in telephone contact. We are very ambitious and continuously improving, so we ask you to show initiative and make an active contribution to the team.

what you take with you as a service desk employee.

You work accurately and can maintain a good overview. You enjoy interacting with people and are stress-resilient. We are not looking for a dose of ambition, but we do strive for continuous improvement in our work. Your knowledge and insight are invaluable to us, and we would be happy to make use of them.

• Excellent computer skills and the ability to type quickly with ten fingers.
• At least a completed secondary vocational education.
• Good knowledge of the Office 365 package.
• Communicative and customer-oriented.
• Be proficient in the Dutch language both verbally and in writing.

About us.

Stepp Footcare is the medical knowledge centre in the field of foot care. Within Stepp, all disciplines work on one mission: together for total foot care. From podiatry and orthopaedic shoe technology to pedicures, stores and manufacturing, Stepp offers an integrated approach, focusing on prevention and recovery.

With a multidisciplinary team of more than 700 professionals, including primary and secondary care practitioners, technicians, support departments and innovation experts, Stepp treats more than 1,000 clients with foot problems every day. Care is delivered at more than 600 locations, supported by multiple orthopaedic device production centres. Together, we enable people to walk with confidence.

What you get as a service desk employee.

• A contract of 26-32 hours per week.
• Working days and hours are determined together, in which a lot is possible.
• A salary of €2,650 gross per month based on 40 hours per week.
• A good pension scheme, with 50% paid for by us as an employer.
• Holiday pay (obviously) and 24 holiday days.
• Travel allowance €0.23 per kilometre.
• You can join our legendary annual winter sports and enjoy other fun corporate events/activities.